Last Updated: 17-02-2026
At Zenoa, your privacy matters.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit zenoaco.com or place an order with us.
By using our website, you agree to the practices described below.
1. Who We Are
Zenoa is a UK limited company registered in England and Wales.
Registered Address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: info@zenoaco.com
Phone: +44 7363 065812
For the purposes of data protection law, Zenoa is the data controller responsible for your personal information.
2. Information We Collect
We collect personal information in three main ways.
a) Information You Provide Directly
When you place an order, contact us, or interact with our website, we may collect:
Your name
Billing and shipping address
Email address
Phone number
Order details
Payment confirmation information
Account login details (if applicable)
Customer support messages
Marketing preferences
b) Information Collected Automatically
When you visit our website, certain technical data is collected automatically, including:
IP address
Device type
Browser type
Operating system
Pages viewed and time spent
Interaction data
We use cookies and similar technologies to support website functionality, analytics, and performance.
c) Information from Third Parties
We may receive information from trusted service providers that help us operate our business, including:
Shopify (our ecommerce platform)
Payment processors
Shipping and logistics partners
Analytics and advertising platforms such as Google and Meta
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Provide customer support
Communicate order updates
Improve our website and services
Detect and prevent fraud
Comply with legal, tax, and regulatory obligations
Send marketing communications where you have provided consent
We do not sell your personal information.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
Performance of a contract (to fulfil your order)
Compliance with legal obligations
Your consent (for marketing communications where required)
Our legitimate interests (such as fraud prevention and improving services)
5. Sharing Your Information
We share your personal information only where necessary to operate our business, including:
Payment processors
Shipping partners
Website hosting providers
Analytics and advertising platforms
Professional advisers where legally required
We may also share information if required by law or regulatory authorities.
We do not share personal data for profiling or targeted advertising without appropriate consent where required.
6. Cookies & Tracking Technologies
We use cookies to:
Enable essential website functionality
Remember preferences
Analyse website traffic
Improve performance
Where legally required, we request your consent before placing non-essential cookies.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. International Data Transfers
Some of our service providers operate outside the United Kingdom.
Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms to protect your information.
8. Data Retention
We retain personal data only for as long as necessary to:
Fulfil orders
Comply with legal obligations
Resolve disputes
Enforce our agreements
When data is no longer required, it is securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security of transmitted data.
10. Your Rights Under UK GDPR
If you are located in the United Kingdom or European Economic Area, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at:
info@zenoaco.com
We respond to valid requests within 30 calendar days.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If you believe a minor has provided personal information, please contact us so we can remove it.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies separately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.
The latest version will always be available on this page.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Zenoa
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: info@zenoaco.com
Phone: +44 7363 065812