Refund policy
Last Updated: 17-02-2026
This website is operated by Zenoa
Company number: 16978065
Registered address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Contact email: info@zenoaco.com
Phone: +44 7363 065812
30-Day Money-Back Guarantee
We want you to feel confident when ordering from Zenoa.
That’s why we offer a 30-day money-back guarantee on eligible products.
If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions below.
Returns Eligibility
To be eligible for a return:
- You must contact us within 30 days of delivery
- The item must be unused and in its original packaging
- You must provide proof of purchase
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Important: Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns on:
- Cosmetic products
- Skincare or body care products
- Hygiene-sensitive items
This applies once the product has been opened or used.
If your item arrives damaged, faulty or incorrect, please contact us and we will resolve the issue.
Faulty, Damaged or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
- Not as described
Please contact us within 30 days of delivery.
We will:
- Cover return shipping costs
- Offer a replacement or full refund
Items Not Delivered
If your order has not arrived within 10 business days after the estimated delivery timeframe, please contact us.
If your order is confirmed lost, we will offer:
- A replacement, or
- A full refund
Order Cancellations
Orders can be cancelled for a full refund before they are dispatched.
Once shipped, our standard return policy applies.
Refund Processing
Once your return is received and inspected:
- Refunds will be processed within 5–10 business days
- Refunds are issued to your original payment method
Contact Us
For any questions regarding returns or refunds, please contact us:
📧 info@zenoaco.com
📞 +44 7363 065812