Terms of service
Terms & Conditions
This website is operated by Zenoa.
Company Number: 16978065
Registered Address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
📧 info@zenoaco.com
📞 +44 7363 065812
1. Who We Are
Zenoa is a UK limited company registered in England and Wales.
Support Hours: Monday–Friday, 09:00–17:00 (GMT)
2. Placing an Order
When you place an order, you are making an offer to purchase a product from us.
A contract between you and Zenoa is formed once your order has been dispatched and you receive a dispatch confirmation email.
We reserve the right to cancel or refuse any order if:
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Payment is not authorised
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Fraudulent or unauthorised activity is suspected
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There is a pricing, stock or technical error
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We are unable to fulfil the order
If your order is cancelled, you will be notified and refunded where applicable.
3. Pricing & VAT
All prices are displayed in GBP (£).
Where applicable, prices include VAT.
Any delivery charges will be clearly displayed at checkout before you complete your purchase.
4. Processing & Delivery
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery times:
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Processing: 1–3 business days
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Transit: 6–9 business days
Estimated total delivery time:
7–12 business days
Delivery times are estimates only and may vary due to customs procedures, courier delays, weather events, peak periods, public holidays, or other circumstances beyond our reasonable control.
While we make every effort to meet estimated delivery timeframes, they are not guaranteed.
5. Right to Cancel (UK Consumer Contracts Regulations)
If you are a UK consumer, you have the legal right to cancel your order within 14 calendar days of receiving your goods.
To exercise this right, please contact us at:
Following cancellation, you must return the goods within 14 calendar days.
For change-of-mind returns:
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Items must be unused, unworn and in their original packaging.
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Return shipping costs are the responsibility of the customer.
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Returns must be authorised by our support team before being sent.
We will refund the cost of the goods once the return has been received and inspected.
For full details, please refer to our Returns & Refund Policy.
6. Faulty, Damaged, Incorrect or Not-as-Described Items
Under the Consumer Rights Act 2015, you are entitled to a remedy if goods are:
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Faulty
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Damaged
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Incorrect
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Not as described
Please contact us within 30 calendar days of delivery and provide photographs showing the issue.
If your claim is approved, we will provide:
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A replacement, or
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A full refund
Where a return is required, we will reimburse reasonable return shipping costs.
Proof of postage may be required before reimbursement can be processed.
Your statutory rights are not affected.
7. Hygiene & Safety Products
For hygiene and health protection reasons, certain products cannot be returned once opened or used.
This includes:
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Cosmetic products
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Skincare products
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Body care products
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Other hygiene-sensitive items
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
8. Liability
Nothing in these Terms excludes or limits any rights that you may have under applicable consumer protection laws.
We are not liable for delays, interruptions or failures caused by circumstances beyond our reasonable control, including but not limited to:
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Courier delays
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Customs inspections or clearance procedures
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Extreme weather conditions
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Technical failures
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Industrial disputes
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Government actions
Our liability shall not exceed the total amount paid for the relevant order.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
📧 info@zenoaco.com
📞 +44 7363 065812