Shipping Policy
Last updated: 30-03-2026
This website is operated by SONAQ LTD.
Company details
Company number: 16978065
Registered address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: info@zenoaco.com
Phone: +44 7363 065812
Shipping Locations
We currently ship within the United Kingdom.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery Time
Estimated delivery time is 7–13 business days from the date of order.
This includes both processing and delivery time.
Most UK orders arrive within 6-9 business days.
Please note that delivery times are estimates and may vary slightly due to external factors such as courier demand.
Shipping Cost
We offer free tracked shipping on all orders within the United Kingdom.
Carriers
Orders are delivered by trusted courier services such as Royal Mail or similar UK delivery partners.
All shipments include tracking.
Delays & Lost Orders
If your order has not arrived within 5 business days after the maximum estimated delivery time, please contact us.
If your parcel is confirmed lost, you may choose between:
A replacement
A full refund
Contact
If you have any questions about your order, please contact us at:
info@zenoaco.com
We aim to respond within 24–48 hours.