Last Updated: 17-02-2026
This website is operated by Zenoa
Company number: 16978065
Registered address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Contact email: info@zenoaco.com
Phone: +44 7363 065812
Welcome to Zenoa.
These Terms & Conditions explain how we operate and your rights when purchasing from zenoaco.com. By placing an order, you agree to these Terms.
1. Who We Are
Zenoa is a UK limited company registered in England and Wales.
Registered Address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: info@zenoaco.com
Phone: +44 7363 065812
Support Hours: Monday–Friday, 09:00–17:00 (GMT)
2. Placing an Order
When you place an order, you are making an offer to purchase a product from us.
A contract is formed once your order has been dispatched and you receive a confirmation email.
We reserve the right to cancel or refuse an order if:
Payment is not authorised
Fraud is suspected
There is a pricing or technical error
3. Pricing & VAT
All prices are shown in GBP (£).
Where applicable, prices include VAT.
Any delivery charges are clearly displayed before you complete your purchase.
4. Processing & Delivery
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery time:
Processing: 1–3 business days
Transit: 6–9 business days
Estimated total delivery time: 7–12 business days
Orders are processed and shipped by our fulfillment partners. Delivery times are estimates and may vary slightly due to customs processing or courier operations.
5. Your Right to Cancel (UK Consumer Contracts Regulations)
You have the legal right to cancel your order within 14 calendar days of receiving your goods.
To cancel, email: info@zenoaco.com
After cancelling, you must return the goods within 14 calendar days.
For change-of-mind cancellations:
Items must be unused and in original packaging
You are responsible for return postage
We will refund:
The cost of the goods
Refunds are issued within 14 business days of receiving returned goods.
6. Faulty, Damaged or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to a remedy if goods are faulty, not as described, or damaged.
If reported within 30 calendar days of delivery, you are entitled to a full refund.
We will cover reasonable return shipping costs in these cases.
After 30 days, you may be entitled to a repair or replacement in accordance with UK law.
Your statutory rights are never affected.
7. Hygiene-Sealed Products
For hygiene and health protection reasons, sealed products cannot be returned once opened unless faulty.
This does not affect your statutory rights.
8. Liability
Nothing in these Terms limits or excludes your rights under UK consumer law.
9. Governing Law
These Terms are governed by the laws of England and Wales.