Last Updated: 17-02-2026
This website is operated by Zenoa
Company number: 16978065
Registered address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Contact email: info@zenoaco.com
Phone: +44 7363 065812
We want you to feel confident when ordering from Zenoa. This policy explains how returns and refunds work.
1. 30-Day Returns
We offer a 30-day return period from the date you receive your order.
This is in addition to your 14-day statutory cancellation right.
2. Change of Mind Returns
If you change your mind:
Contact us within 30 calendar days of delivery
Item must be unused and in original packaging
You are responsible for return postage
We will refund:
The product cost
Refunds are processed within 14 business days of receiving the returned item.
3. Faulty, Damaged or Incorrect Items
If your product arrives:
Faulty
Damaged
Not as described
Incorrect
Contact us within 30 calendar days.
We will:
Cover return shipping costs
Offer a repair, replacement, or full refund
If reported within 30 days of delivery, you are entitled to a full refund.
4. Items Not Delivered
If your parcel has not arrived within 10 business days after the estimated delivery window, contact us.
If confirmed lost:
Replacement or
Full refund
5. Cancelling Before Dispatch
Orders may be cancelled for a full refund before dispatch.
Once dispatched, standard return terms apply.
6. Non-Returnable Items
Unless faulty, we cannot accept returns of:
Personalised products
Gift cards
Hygiene-sealed items once opened